Inaction is still an Action

People may find what I have decided to do a little annoying, but I've decided that inaction is still an action. So if I find that a customer service shop is not performing to standards, I will make a complain about it. So that their service can improve, and other customers won't have to go through the same pain.

I was talking to a friend recently, and he was telling me that his girlfriend bought a NEW bed in Melbourne from Sleep City when she moved down there for work. Being a BRAND NEW BED you would think that it will be nice and clean and you won't have to worry that much about it.

Unfortunately she woke up with bites on her body, thinking it was just mosquitoes she didn't think much of it. Until she started to notice little red spots on her bed sheets... she decided to investigate further only to find that the bed was full of BED BUGS!

So she gets the pest controllers out and starts killing off these BED BUGS... since it was a new bed she had ever right to complain to SLEEP CITY about the poor quality of her bed. Much to her surprise, the manager said "oh that is not our problem, you must have picked it up while travelling."

How in the world does her travelling, and sleeping in BED BUG free beds mean that her bed has bed bugs, especially if most of the bed bugs originated in the bottom part of an ensemble???

So instead of receiving any kind of compensation from SLEEP CITY, she had to fork out for the pest controllers, and in the end she still threw out the bed to get a new bed because she is still having nightmares of bed bugs.

So I write this entry in the hope that the lack of the manager's customer service skills will now reflect on their lack of sales.

SLEEP CITY - go there at your own peril.